Argosy Casino Hotel & Spa Riverside

F&B Manager

Argosy Casino Hotel & Spa Riverside Kansas City Metropolitan Area

Direct message the job poster from Argosy Casino Hotel & Spa Riverside

Jason Olen

Jason Olen

Talent Acquisition Manager at Penn National Gaming

Responsibilities

  • Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.


Qualifications

  • Bachelor’s Degree (B.A./B.S.) or equivalent from four year college or university; or four years related supervisory or managerial experience and/or training; or equivalent combination of education and experience.
  • Previous supervisory experience in a full service or high volume restaurant preferred.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Must be proficient in Microsoft Outlook programs.
  • Seniority level

    Associate
  • Employment type

    Full-time
  • Job function

    Management, Customer Service, and General Business
  • Industries

    Food and Beverage Services, Gambling Facilities and Casinos, and Hospitality

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