Manifest. Barber. Shop. Bar

Community Experience Manager

Estimated pay range

Actual pay may be different — this range is estimated based on Experience Manager in Washington, District of Columbia, United States at similar companies.

Base pay range

$48,000.00/yr - $77,000.00/yr
Our brand is rooted in the service and the experience and our pursuit is simple, yet culture shifting. Manifest is a cultural destination for expert services, supreme quality products and an unrivaled experience. Through premium offerings of grooming, retail, coffee and cocktails, Manifest is a point of discovery, exchange, and restoration.

We are looking for a Community Experience Manager. Our Community Experience Manager oversees the Manifest experience for our members and community. Our manager is responsible for content curation, community engagement, and enhancing the in-store experience. You will maintain engagement among our members and our community and increase the sale of memberships and in store and online merchandise. Mentorship is key, as our employees will look to you for guidance and support.

Requirements

Your duties will include:
  • Monitor performance to ensure member and community (non-member) targets are achieved
  • Ensuring a seamless customer experience through all Manifest departments
  • Lead staff in achieving targeted goals for memberships, retail products, personal services and other Manifest offerings
  • Assist in the implementation of events, marketing strategies, campaigns and programming via marketing lead, PR agency and GM
  • Formulate strategy to target community (non-member) conversion to memberships
  • Implement marketing campaigns to increase sales of services, retail products, memberships and other Manifest offerings
  • Market and introduce promotions and opportunities to member and/or community for various services, membership discounts, and products
  • Oversee online inventory ensuring products are readily available for member and community
  • Assist with content curation via capturing images and identifying collaborative partners

We need someone who:
  • Loves social media, fashion, coffee, drinks and hair self-care
  • Has strong social media marketing skills
  • Has a High School Diploma or GED
  • Has experience as a community manager
  • Has experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

We hope to see:
  • That you have 1-2 years of management experience
  • Experience in retail or hospitality
  • Knowledge of and experience with Salesforce or other CRM apps
  • Knowledge of and experience with marketing software
  • A bachelor’s degree in marketing, communications, or social media

Benefits

We value embodied service, premium quality brands, and providing an unrivaled experience.

We offer health, dental, and vision. We also value work life balance with paid time off!
  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Marketing
  • Industries

    Marketing Services, Retail Apparel and Fashion, and Retail

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Experience Manager in Washington, DC

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