C3 by sbe

Cocktail Server, Katsuya sBar

C3 by sbe New York, NY

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With specialty cocktails, unique rolls, and spectacular sushi and sashimi platters, Chef Uechi skillfully translates Japanese flavors for the American palate. The superb talent and exacting precision of Katsuya has changed the face of Japanese cuisine.

Katsuya analyzed the eating habits of the American public and stepped outside of what is considered to be traditional Japanese cuisine, mixing the former with California style cuisine. This innovation ignited the new sushi trend that spread like wildfire throughout the industry.

Job Summary

Our Servers are a reflection of both our venues and our brand, always presenting themselves as a positive and professional reflection of our business. They are responsible for ensuring our guests receive excellent service, creating new regulars, and ensuring return visits and loyalty.

The primary responsibility of a Server is to provide the highest level of service to our guests, creating a memorable experience for them, and maximizing revenue opportunities. Reasonable accommodations may be made to enable individuals with a disability to perform these essential functions.

Job Responsibilities

Include, but are not limited to the following:
  • Provide professional and exceptional service by overseeing all aspects of service.
  • Welcome all guests professionally, always smile warmly and genuinely, provide excellent service, be upbeat and helpful on the floor, assisting guests and co-workers.
  • Listen to guests and anticipating their needs.
  • Anticipate and respond to guests’ needs and questions.
  • Work as a team.
  • Possess in-depth knowledge of products, menu, beverages, wines and general information of the venue/restaurant and company.
  • Properly set-up your station.
  • Attend and participate in daily pre-shift meeting.
  • Knowledge and awareness of proper alcohol service.
  • Table maintenance and bussing of excess tableware.
  • Presentation and reconciliation of checks. Organization and accountability.
  • Collect cash from guests, performing credit card authorizations and services.
  • Always be in uniform and properly groomed.
  • Communicate all relevant information to the service team, putting the service team in the best possible position to execute flawless service.
  • Communicate clearly and timely with management, hosts and service staff to address any and all guest needs and requests.
  • Clear and reset tables.
  • Properly execute closing procedures.
  • Accurately and honestly complete closing financial paperwork.
  • Perform running side work during service for your specific section and complete closing side work.
Skills & Requirements
  • Acute awareness of the impact individual behavior will have on the venue and the brand.
  • Ability to genuinely connect with guest and up-sell authentically.
  • Ability to work as part of a team.
  • Excellent organizational skills and attention to detail; ability to maintain a clean and safe working environment.
  • Work with a sense of urgency to anticipate guest needs and display same degree of urgency to assist other team members when the opportunity arises.
  • Must be able to maintain composure and provide excellent guest interaction while maintaining high service standards in a stressful, constantly changing work environment.
  • Professional in demeanor and presentation at all times while working at the venue.
Work Authorization

Must be able to provide documentation that shows you are authorized to work in the United States. Must be twenty-one (21) years of age.

Education / Experience / Credentials

Minimum of two (2) years’ relevant experience in high-end, high volume nightlife or service focused environment. It is the employee's responsibility to secure and maintain current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies. Responsible Beverage Service certificate recognized by the ABC.

Language

Must have the ability to speak, read, write, and interpret business documents in the English language. Multi-lingual skills are a plus.

Physical Requirements

The physical demands described here are representative of those requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable people with a disability to perform the described essential functions where possible.
  • Must be able to stand or walk a minimum six (6)-hour shift and work inside assigned bar area in the venue.
  • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
  • Must be able to lift and carry 25-50 pounds.
  • Must be able to use hand motion when preparing and pouring all types of drinks for customers and VIP Table Hosts.
  • Must be able to work in a fast pace and high-volume environment in the presence of areas containing second hand smoke, high noise levels, dancing, bright lights and dust and communicate during this time – sometimes within a small area.
  • Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
Vaccination Requirements

Please note that all hired candidates will be required to show proof of full vaccination against COVID-19 in order to begin work at this venue.

Physical Demands

The physical demands described here are representative of those requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable people with a disability to perform the described essential functions where possible.

Other Duties

This job description has been approved by the Company. Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities or activities associated with this position, as they may change at any time, with or without notice.

Work Environment

We have a policy of zero tolerance for harassment or discrimination by any employee, vendor or guest. Nothing herein shall prevent or discourage an employee from notifying the Company if they are exposed to conduct of any type which makes them feel uncomfortable when performing their job duties.

sbe Restaurant Group is an Equal Opportunity Employer.
  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Management and Manufacturing
  • Industries

    Food and Beverage Services

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